If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future. Contact us here at Focus Group about your telecoms, mobiles, IT support, broadband and energy solutions. About us Focus Group is an award winning leading UK communications provider, specialising in all aspects of Business Communications to SME, Mid-Market and Enterprise clients in … Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year. Much of the communication is with project managers, engineers or with customers, Customer Service focussed. Biomedical Scientist | Blood Sciences | Band 5 equivalent| Permanent Part time- 15 hours per week. Generating new business opportunities across various products for the entire Focus Group. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. To talk to a member of the Focus Group team, report a fault or view our online support Business IT support, phone, broadband, energy and mobiles. Find your next car with us! In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking, To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner, To adhere and contribute to the company’s quality system and processes, and their maintenance, Actively contribute to and promote the use of best practice and continual service improvement within the team, Contributing to the success of the service operations department and the company, Customer service focussed with an excellent telephone manner, A demonstrable ability to follow process and build a reassuring rapport with customers, The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved, To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action, Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times, Accurate numeracy, written and data entry skills, An analytical and methodical problem solver, An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written, Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed, A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active, Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data, A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Find Ford Focus used cars for sale in Brighton on Auto Trader, today. The Brighton Whole Foods development project was again embroiled in controversy this week as neighborhood group Brighton Grassroots sued … Daily running of the sales order process via logging a sale and routing orders to the relevant departments. Focus Group deliver a range of services including Telephony, Broadband, Managed Services, IT support, Security and Energy. This is because in a focus group we are often looking to generate feedback from a specific group of similar people – for instance we might be targeting a core group of customers, e.g. Apply to Focus Group jobs now hiring in Brighton on Indeed.co.uk, the world's largest job site. John Kotter says, “Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.” Visit our careers page to find any vacancies. As part of the Service and Support department, this progressive role will start within the sales orders team, processing and routing all new orders onto the relevant departments and invoicing completed works. Laravel, Linux server administration (especially CentOS), MariaDB server management and optimisation, Ability to liaise with project sponsors both during scoping and development process, Experience working with a managed services provider, Maintaining the sales board for reporting and data analysis, Setting up/adjusting account level add-on charges, Liaising with account managers on jobs with incorrect paperwork, Daily management of external & internal IT equipment procurement, Reviewing ‘best price’ before purchasing equipment through our suppliers, Raising purchase order numbers via our purchasing system, Ordering IT equipment that is required for customer orders and internal purposes, Liaising with other departments to ensure all equipment is ordered in a timely manager, Tracking the equipment order and ensuring that the delivery was successful, Organising the return of unwanted, unused, or faulty equipment, Daily running of the final costing, one-off billing and invoice sign off processes, Processing installation task billing for all one-off billable event orders, Generating sales commissions and maintaining the commissions sheet, Assisting the customer services department with IT invoicing queries, Keeping track of items bought on the company credit card, Submitting the credit card statement to the accounts team at the end of each month, Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise, Must have keen eye for detail due to nature of dealing with customer requirements, Demonstrates willingness to learn new skills and continually develop oneself, Excellent communications skills both verbal and written, To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding, Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage. Above all to actively contribute to ensuring an efficient and cohesive team effort, Be willing to go the extra mile for the sake of the customer and the business, Experience with Mac OS X, Linux & Android, Experience with VLANs, Hyper V, VM Ware and other virtual technologies, Cloud knowledge: Horizon, Office 365 and other, Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft. Browse 8 cars from M C Cars who is a used car dealership based in Brighton, East Sussex. Focus Consulting are Chartered Surveyors providing independent professional Building Surveying, Design and Cost Consultancy and Project Management services to the Property and Construction Industry. Good computer literacy with attention to detail and a, Administration | Customer Service | Bookings | Horley | 37.5 hours per week | £18.5k…. The Brighton focus group was conducted in Westlain House at Falmer campus, and the Eastbourne and Hastings group took place at the Darley Road campus. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems, Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc), Owning the resolution of all managed service tickets passing through the support desk (though not necessarily personally resolving them), Designing support processes to minimise customer issues, including documentation sets, handover processes, communication channels etc, Assistance in owning existing local support processes (DB management, spares holdings, lab builds, escalations etc), Out of hours support as part of the on call rota, Keen to learn and able to demonstrate this, Punctual and responsible with excellent time management, Cisco Meraki ECMS1 and ECMS2 (demonstrable), Cisco Routing and Switching to CCNA/CCNP (demonstrable), Assisting the Sales Order Processing Team with the daily running of the sales order process via logging a sale and routing orders to the relevant departments, Setting up account level overrides for bespoke billing, Raising Provisioning and Installations tasks, Assisting the Sales Order Processing Team with the daily running of the final costing and one-off billing process, Processing final costings for new system and additional installs, To be a pivotal member of the Installations team within Service and Support from an operational perspective, To support the Service and Support team in processing and co-ordinating of any system based tasks, Raise necessary job paper work as per agreed timescales, Ensure timely and accurate input of job, task order details onto all systems to ensure customer’s order and interdependent information is clear, accurate and unambiguous, Receive, upload and review completed survey and job sheets, communicating any relevant changes or comments in a timely manner to relevant parties, Manage the Engineers diaries and associated displays to ensure that they are up to date at all times making the best possible use of all resources available, Maintain a thorough understanding of all product ranges and component parts, and undertake training where necessary, Adhere to KPI’s set by Manager, SLA’s in processing and responding to queries, so that the team are able to meet monthly set targets and the quick turnaround on the implementation of orders, Any other adhoc duties/assignments as and when required, To be compliant with all company policies and related legislation, To assist in the promoting of standard processes across the department and actively seek, drive and contribute to continuous improvements, Must have keen eye for detail due to nature of dealing with customer requirements, surveys from engineers, and part numbers, Excellent communications skills both verbal and written. As part of the Service and Support department you will be assisting the sales orders team, processing, and routing all new orders onto the relevant departments, procuring equipment and invoicing completed works. The focus groups are structured for an hour. To go the extra mile for the sake of the team, customer, and the business, Above all to actively contribute to ensuring an efficient and cohesive team effort, Ability to work within a team and equally able to manage your time effectively to the benefit of the team, Experience in working in a similar role within the IT industry, Experience using ERPAG purchasing order platform, Ensure creditors are paid according to the agreed terms – this will include the processing of invoices accurately, along with assisting in the preparation the fortnightly payment runs, Giving secondary approval on Employee expenses via our online Expense Management portal, Liaising with all teams across the business in ensuring that invoices and queries are actioned swiftly, Setting up new Supplier accounts and maintaining existing account details, Handling any purchase enquiries or disputes with suppliers, Maintaining strong business relationships with suppliers, Reviewing procedures and systems to identify improvement opportunities, Excellent Microsoft Office skills, in particular Excel, Self-motivated and willing to manage own workload, as well as work with team members effectively, Experience in a Junior Purchase Ledger position, Experience working for other telecoms companies, Helping the team to identify and generate new prospects and convert them into key accounts, Achieving growth and hitting sales targets by successfully managing and nurturing the sales team, Present sales, revenue and expenses reports and realistic forecasts to the management team, Providing sales led support to the team when called upon, Providing the team with client escalation support, Managing objective setting, coaching and performance monitoring of sales representatives, Helping the team to develop and manage key accounts to their full potential, Recruiting new members to the team where needed, Working with the team on all areas of personal development around their sales ability, Helping to proactively build rapport across multiple customers contacts, seeking out senior levels, buying levels and new opportunities, Ability to be able directly sell and liaise with our client base when needed, A proven IT sales track record in building and growing high performing teams, ideally in high-end technology sales environments, Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets, Committed to continuous education through workshops, seminars and conferences, Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, Proven ability to drive the sales process from plan to close, Strong business sense and industry expertise, Excellent mentoring, coaching and people management skills, A natural ability to build rapport and trust with the team, A proven ability to coach and develop successful sales people, The analytical skill to assimilate information quickly, Experience of working at senior levels within a company, Desire to be successful, hungry and has a competitive mind-set, Working alongside the Head of HR you will shape, implement and maintain the Company’s Culture and Values across the organisation, ensuring it can scale as the business grows and expand into our acquisitions at an appropriate pace, You will build the strategy and approach for each of our communities, including but not limited to; Environment, Charities & Community, Wellbeing and Diversity & Inclusion, Lead the development of the EVP and be the brand ambassador for the business, Build an internal brand to provide direction for all internal communications, with a particular focus on sharing information regarding our community initiatives, Effectively communicate and mentor employees on company’s values and principles, Promote a positive and supportive work environment and company culture by developing and evolving programs and initiatives to support the company’s mission, Work with the senior management team to systematically build processes and procedures around employee satisfaction and engagement, Review, assesses and develop the processes for ensuring our external suppliers / customers are operating in a sustainable way and in line with best practice guidelines, Develop a robust D&I strategy and policy ensuring all managers are trained in this area, Provide in-house training and coaching to all staff to upskill and embed good practice in the areas of Diversity and Inclusion and ESG, Provide subject matter expertise with deep knowledge of methodology across all aspects of ESG, ensuring there is governance and assurance in place to deliver consistency across the organisation, Working with third parties to widen Focus Group’s social and environmental impact both on a local and national level, Review internal policies and processes to ensure compliance with the Equality Act, D&I strategy, best practice in areas of environmental and social responsibility, Provide regular reporting, identify risks and opportunities for continuous improvement Human Resources, Establish simple and effective communications plans to report our progress to stakeholders and the public, Keep abreast of relevant legislation and best practice to ensure compliance and innovation, Keep up to date with research, thought leadership and market trends in the D&I and ESG fields and attend related events and seminars, Motivated, enthusiastic individual who can be the brand ambassador for the company, Demonstrable ability managing competing priorities, Experience of working directly with and reporting to senior client stakeholders, including being able to identify and resolve issues directly or escalate as appropriate, Inquisitive mind with a strong passion for sustainability and ESG issues, An ability to effectively communicate with a wide range of individuals both internally and externally, Drive and resilience and ability to thrive in a pressured environment, A degree or relevant qualification in a sustainability/ESG/HR related degree, Focus on delivering high quality work whilst maintaining excellent attention to detail, Experience in a sustainability/environmental related field, including experience of delivering and managing sustainability assurance engagements, Understanding of industry reporting frameworks such as the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines, TCFD and the GHG Protocol, Working closely with the management team to review business procedures and best practice, Having an excellent, in-depth knowledge of your marketplace and the key industry, and financial, factors affecting your customers, Identifying strategic business opportunities with high-level key IT and business executives, Maximising on-going business projects and effectively manage vendor relationships, Attending, and chairing, external meetings with clients to qualify projects, Building a good relationship with key personnel from the Cisco team, Adhering to the Focus Integration business plan working closely with both the Technical Director to design bespoke solutions where needed, and the Marketing Director to help add value to engaging marketing campaigns, Ensuring the continual development of less experienced team members, A proven track record for success in sales and negotiation, Excellent management, presentation and leadership skills, Ability to produce high quality written documentation, To be a natural problem-solver: to understand and anticipate an meet customers’ needs, Offering up insightful and innovative ideas to maximise business and profits, Effective and engaging communication and presentation skills, The ability to play an inspiring role as part of a successful, competitive sales team, Use market research and statistics to help with the development of the business, It would be preferable, although not necessary, to have a working knowledge of Cisco products, First and foremost, providing proactive and industry leading technical care for our managed service and large Cisco customers. The job will be primarily office-based though you will have occasion to go on site at our client's locations to implement and maintain solutions. Brighton boss Graham Potter has now spoken to the media too, and gave this update on midfielder Davy Propper. Generating new business opportunities within the IT division, Call prospects to talk them through the IT services and products that we can offer. To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony. To go the extra mile for the sake of the team, customer and the business, Experience in working in Technical logistics role and organising a workforce, Responsible for the line management and development of all individuals within the out of hours service desk, including the approval of annual leave, tracking absence etc, Ensuring all out of hours tickets are meeting all KPI’s e.g. As part of the Purchase Ledger Team, your role is to ensure that all invoices are approved by the relevant team and that Suppliers are paid according to the agreed terms. Theatre Practitioner | Scrub| Band 5/6 equivalent | Full time Flexible hours – no over nights or Sundays working | Fully Funded Training Programs. Group Energy Tenders and Multi-Site Services, To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services, To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up, To understand and confidently interact with suppliers for our core products, Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets, To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. As part of the Service Desk, provide 1st line support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services. The largest of these is Focus Group, which currently employs over 300 staff in both Sussex and Kent. Experience the diversity of Britain’s countryside on a full-day trip to the South Downs National Park and Seven Sisters from Brighton. As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. Find event and ticket information. Apply for a new job with Focus Group careers. A FIRM has pledged to deliver free meals from its office canteen to 100 NHS staff and vulnerable people. As part of the Synergy development team, your role is to help develop new and enhance existing features as and when required by the business, and to assist with the day-to-day support of the 350+ users of the system. Brighton and Hove interviewees and survey respondents: most crucial to this report is the involvement of all the people who took the time to fill in the survey, take part in an interview or focus group. Focus is key to great results. Focus Building Solutions works with a variety of clients across Greater London and the wider UK, including small real estate owners and professional developers. Trailblazer Community Groups Salesforce Admin Group, Brighton, United Kingdom presents Managing change without losing focus on delivery | Nov 17, 2020. Out of Hours Telco Service Desk Team Leader. Area grandmothers are tying orange ribbons on fixtures in downtown Brighton to raise awareness about gender-based violence. With the largest range of second hand Ford Focus cars across the UK, find the right car for you. Grandmothers Advocacy Network (GRAN) Northumberland is leading the orange campaign locally. This £130 million Public Private Partnership with Brighton and Hove Council will also provide the local area with a new base for the internationally acclaimed South East Dance. Displayed here are job ads that match your query. Manage incoming telephone calls & email correspondence from customers, Identify, investigate, and resolve where possible reported incident, Record interactions with customers on the companies in house CRM system, Follow industry & company guidelines in relation to a customer’s contracts, 100% of all calls to be answered within 30 seconds with an average 15 second pick up time, All email tickets are to be responded to within 30 minutes, including supplier alerts, Customer service focused with an excellent telephone manner, Can follow process and build a reassuring rapport with customers, The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved, To deliver exceptional Customer Service support to Focus Group customers, Identify, investigate and resolve a query, complaint or general enquiry from customers, Communicate with customers moving to other providers with the aim to maintain services, Meet set targets & expectations for ensuring the best possible customer experience, Record and track interactions with customers on the Focus Group CRM system, Follow industry & company guidelines in relation to a customers’ contract with Focus Group, Keep up to date with industry regulatory changes, Keep up to date with any changes Focus Group make to terms and conditions, Promote the benefits, products and services of other divisions within the Group to existing customers, Sincerity / Empathy / Attentive / Confidence / Resourcefulness / Curiosity / Resilience, Proven track record of delivering a high level of customer care & service, High standard of phone skills and written communication, including numerical skills, Ability to work on their own and within a team environment, Competent PC skills; email, word, CRM packages, Minimum 1 years’ experience within a customer service/support role, Industry experience desirable not essential, Previous experience investigating service issue complaints, Ownership of complaint handling cases from start to resolution, Creation of new features according to specifications provided, Enhancement and modification of existing features according to specifications provided, Fixing of bugs/faults when we find them or they are reported to us, Provision of support for end users, including creating ad hoc reports and managing user accounts and privileges, Experience of using Git or an equivalent revision control system, Intermediate or advanced SQL skills (preferably MariaDB/MySQL), Ability to work as a team and communicate effectively with colleagues within the development team and around the business, Understanding of a PHP framework e.g. Participants will receive £10 as a ‘thank you!’, refreshments will be provided and travel costs can be reimbursed. Moving onto logistics co-ordination, provisioning of engineers to ensure that installations and site visits are efficient, productive, cost-effective, timely and that communication is clear all round. response, fix, customer update frequency, etc, Handover of tickets raised in hours, including but not limited to; supplier chasing, providing customer updates, processing service requests, and working the 1st & 2nd line queues through to resolution. Business Development Manager (Voice and Data), To Generate New Business, upsell and cross sell to existing customers. Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV. | Blood Sciences | Band 6/7 |Flexible hours †“ Full Time Hove|. Network ( GRAN ) Northumberland is leading the orange campaign locally | Pre-Assessment | Management | Band |Flexible! 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